Shipping and Refund Policy

1.1 When selling a card for the first time, sellers must go through a tutorial on how Cardpool Trade expects cards to be shipped.

1.2 Every time a card is sold, the following checklist must be completed:

• All cards must be placed in plastic card sleeves.
• Autos, numbered, jersey, and rookie cards must additionally be toploaded.
• All toploaders must be taped shut using painters tape only.
• Cards must be shipped in a bubble mailer.
• A printed tracking number must be obtained and uploaded onto the Cardpool Trade website.
• Shipping must be done within five days of the sale.

2.1 When a buyer purchases a card from a seller the money for said purchase will be put into an account managed by CardPool Trade. 

2.2 Once the money is confirmed the seller will be given a tracking number for the order. 

2.3 Once the tracking number is confirmed to the buyer the money will be sent to the seller 

• Minus the commission fee

2.4 If there is a problem with the card the buyer can fill out a refund form

3.1 A buyer has the right to request a refund if any of the shipping requirements (1.2) are not met or if the item is not as described.

3.2 The refund request must be submitted within five days of receiving the purchase.

3.3 CardPool Trade is responsible for acknowledging each refund request not settled by the seller.

3.4The processing of refund requests for more expensive sales will be given priority

4.1 If the buyer and seller mutually agree on a resolution, the following steps will be taken:

• The buyer requests a refund.
• The seller accepts the refund request and returns the money, along with an additional shipping fee.
• The buyer ships the card back to the seller, ensuring all requirements of the checklist are met.

4.2 If the issue is not resolved between the buyer and seller:

• CardPool Trade will intervene and conduct an investigation to determine the validity of the request.

5.1 The following requests will not be considered valid for a refund:

• Requests submitted after the specified time frame (more than five days after receiving the purchase).
• Items that are closer to being as described than not, as determined at CardPool Trade's discretion.
• Instances where the seller has a valid reason for not shipping the card, as determined at CardPool Trade's discretion.

6.1 If CardPool Trade approves a refund, the company will refund the buyer's money.

• If the money has been sent to the seller CardPool Trade will request reimbursement from seller 
• If the money has not been sent then CardPool Trade will give the buyer their money back

6.2 Failure to reimburse CardPool Trade will result in the seller being given a strike